We don't just deliver training. We deliver measurable change. Here's what that looks like in practice: two programs, two very different client challenges, one consistent standard of excellence.
DPA was engaged to work with a wide range of stakeholders to build learning and support materials and upskill audiences both internally and externally. The project wasn't just technical. It required a genuine culture shift around a new CRM platform.
The government department had been actively designing and building a learning platform to support delivery and enhance practices. The solution impacted a range of internal stakeholders across multiple teams.
DPA developed a Learning and Capability Framework using information that was accurate and available at the time of engagement. Rather than working in isolation, we embedded ourselves with the client, running interviews, reviewing materials and co-designing the program structure.
Review of technical documents and practice procedures
End-to-end business flow mapping and critical practice scenarios
One-to-one interviews with specialist staff and program consultants
Design of micro pilot learning programs
Delivery of pilot workshops to define learning structure and content
Development of a full learning deployment timeline
Throughout the engagement, DPA maintained regular updates and reporting to project managers, ensuring full visibility of progress, no surprises, and alignment at every stage.
We also developed a learning deployment timeline that depicted the lead-up, cutover and post-implementation ROI, so the client could see the full picture from day one through to long-term value.
The result was a program delivered on time, to brief, and built for the real people who would use it, not just the project plan that commissioned it.
This corporate client faced multiple change initiatives following a CEO-led restructure. With more on the way, they recognised that equipping their leaders was a strategic priority.
They needed their leaders to have the skills and practical tools to lead themselves and their teams through change. This investment in capability would serve their new leadership model and every strategic initiative that followed.
Crucially, they needed a high-impact program of 90 minutes or less, one that could be filmed for ongoing digital distribution and delivered live to large audiences of 80-120 across multiple cities worldwide.
DPA moved quickly. We assessed the client's situation, recommended a program architecture and formulated a customised solution for lifting change maturity and readiness among leaders.
The program was co-designed with the client's capability team, aligning the session plan specifically to their leadership model and learning outcomes. Every element, from the look and feel of the content to the relevance of the examples, was tailored to compel the audience to action.
Research-based learning content developed specifically for this client
Micro learning approach: high impact, short format
Detailed PPT slides incorporating the client's full branding
Interactive exercises with real-time digital audience polling
Jeff delivered the program as part of a lunch & learn series, creating an interactive, high-energy experience that held large audiences of 80-120 across multiple cities simultaneously.
The program was also filmed in full for ongoing digital distribution, so the client could continue to embed the learning across their organisation long after the live sessions concluded.
Everything from the facilitation energy to the interactive exercises was designed to make busy leaders feel the content was made exactly for them. Because it was.
Participants surveyed post-training indicated a high level of change readiness, with the program landing as a standout moment in the organisation's broader change capability journey.